YANSON GROUP OF BUS COMPANIES

DEFINITION OF TERMS

For purposes of these Terms and Conditions, the following terms shall have the meanings indicated:

1. Account – The user profile created on the YGBC Booking platform that stores information, booking history, and payment details.
2. Booking – The act of reserving a seat on a YGBC bus trip through the platform, subject to confirmation upon successful payment.
3. Booking Confirmation – The official acknowledgment sent by YGBC (via email or SMS) indicating that a booking has been successfully processed and paid.
4. Cancellation – The voluntary act of a passenger withdrawing from a confirmed booking, subject to applicable cancellation fees under Section 5.
5. Digital Ticket – The electronic ticket issued by YGBC that serves as proof of payment and seat reservation.
6. Force Majeure – Events beyond YGBC's reasonable control, including but not limited to natural disasters, accidents, strikes, civil disturbances, pandemics, government restrictions, and unforeseen mechanical failures.
7. Hand-Carry Item – A small personal item brought on board by the passenger that must fit in the overhead compartment or under the seat.
8. Minor – A passenger below eighteen (18) years old.
9. No-Show – A passenger's failure to board the bus on the booked schedule without prior notice or approved rebooking.
10. Passenger or Customer – Any individual who books, purchases, or uses a ticket to travel with YGBC.
11. Payment Gateway – The third-party online payment service provider (e.g., Maya, QRPh, GCash, Visa, Mastercard) authorized by YGBC to process payments securely.
12. Platform – The official YGBC Booking website and any affiliated mobile applications or digital platforms owned or operated by YGBC for reservations and transactions.
13. Rebooking – The process of changing the travel date, time, or trip of a confirmed booking in accordance with Section 6.
14. Refund – The partial or full return of the passenger's paid fare, subject to the Refund Policy in Section 6.
15. Service Fees – The additional charges, if any, applied by YGBC or third-party providers for the processing of online bookings and payments.
16. Student – This refers to any Filipino citizen currently enrolled in a duly authorized elementary, secondary, technical‑vocational, or higher education institution. The term does not include those enrolled in post‑graduate degree courses and informal short‑term courses such as dancing, swimming, music and driving lessons and seminar‑type courses.
17. Ticket Validity – The rule that a ticket is valid only for the specific date, time, and route stated on it, unless rebooked according to YGBC's policies.
18. User – Any individual accessing or using the YGBC Booking platform, whether or not they complete a booking.
19. Unaccompanied Minor – A passenger below eighteen (18) years old traveling without a parent or legal guardian, subject to additional documentary requirements as may be prescribed by YGBC.

GENERAL PROVISIONS

1. These terms govern all online bookings, payments, and transactions made through the official YGBC Booking website or any affiliated digital platform.
2. YGBC reserves the right to amend these Terms and Conditions at any time without prior notice. The updated terms will be posted on the YGBC Booking website.
3. Continued use of the platform after any such updates constitutes your acceptance of the new terms.
4. Should any provision of these Terms and Conditions be deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
5. Passengers who create an account on the YGBC Booking platform are responsible for maintaining the confidentiality of their login credentials. Any booking made using a registered account will be deemed valid and binding on the account holder.
6. The account holder shall be responsible for all activities conducted through their account. YGBC shall not be liable for bookings, cancellations, or transactions made using valid account credentials, whether or not such actions were authorized by the account holder. Users must immediately notify YGBC of any suspected unauthorized use of their account.
7. Users shall provide only true, complete, and accurate information when registering or booking. YGBC reserves the right to cancel bookings found to be based on false, misleading, or fraudulent details.
8. YGBC reserves the right to suspend accounts, cancel bookings, and refuse service where transactions are suspected to be fraudulent, abusive, or conducted using stolen payment instruments.
9. YGBC does not guarantee uninterrupted availability of the booking platform. Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond YGBC's control.

BOOKING AND TICKETING

1. All online bookings must be made at least three (3) hours before the desired trip departure time. Bookings made less than three (3) hours prior to departure will not be processed through the YGBC Booking platform, and passengers may instead purchase tickets directly at YGBC terminals, subject to seat availability.
2. Passengers may book bus trips via the YGBC Booking platform subject to seat availability.
3. Upon successful booking and payment, a digital ticket will be issued. It is the passenger's responsibility to ensure these details are accurate.
4. Passengers must present a valid digital or printed ticket during boarding, along with a valid government-issued ID (e.g., SSS ID, Pag-IBIG ID, Driver's License, Passport, PhilHealth ID, Postal ID, PRC ID, Voter's ID, National ID, School ID for students). Failure to present a valid ID matching the ticket details may result in denial of boarding without refund.
5. Bookings are considered final once payment is confirmed. Rescheduling or cancellation is subject to our refund and rebooking policy (Section 6).
6. Tickets are valid only for the date, time, and route indicated at the time of booking. They are non-transferable and may not be endorsed to another person, except through approved rebooking under Section 6.
7. While YGBC uses automated systems to manage seat availability, unforeseen system conflicts may occur. In the rare event of overbooking or duplicate seat assignments, YGBC reserves the right to transfer affected passengers to the next available trip or provide a full refund.
8. Partially used tickets (e.g., if the passenger disembarks before reaching the booked destination) are considered forfeited and non-refundable.
9. Children less than 1 meter in height shall be transported free of charge and those from 1 to 1.30 meters in height shall pay half fare.
10. Senior Citizens, Persons with Disabilities (PWDs), and Students are entitled to fare discounts as mandated by Philippine law, provided they present a valid identification card for verification.

PASSENGER IDENTIFICATION

1. Passengers must provide accurate personal details when booking (full name as per ID, mobile number, and valid ID details, if necessary). These details are crucial for identification, communication regarding changes, and emergency purposes.
2. Only the named passenger will be allowed to board. Rebooking or transfer of tickets to another person is subject to our rebooking policy and may incur additional charges, and must be approved by YGBC in advance.
3. For minors traveling alone, a waiver and consent form signed by a parent or legal guardian, along with copies of their IDs, may be required. Please contact customer support for specific requirements for unaccompanied minors.
4. Passengers are responsible for complying with all applicable government travel requirements, including identification, health protocols, and other regulations that may be imposed by authorities.

FARES, FEES, AND PAYMENT

1. Fares displayed on the website are inclusive of standard government taxes and applicable fees. Any additional fees (e.g., booking fees, service charges) will be clearly indicated during the booking process before payment confirmation.
2. Payment methods include: Maya, GCash, Credit/Debit Card, Online Banking. YGBC may add or remove payment options at its sole discretion.
3. Booking is only confirmed after full payment has been successfully received and verified by YGBC's system.
4. Additional charges may apply for rebooking, cancellation, or no-show cases, as outlined in Section 6.
5. All payments are processed in Philippine Pesos (PHP).
6. In the event of technical errors (e.g., duplicate charges, failed transactions where payment was deducted but no ticket issued), passengers must immediately contact YGBC Customer Support within 48 hours. Upon verification, YGBC will either issue the corresponding ticket or process a refund within [7–14] business days.
7. YGBC shall not be liable for delays caused by third-party payment gateways or banks, but will provide reasonable assistance to passengers in resolving such issues.
8. In the event of system errors, pricing inaccuracies, or technical glitches resulting in incorrect fares, duplicate bookings, or unintended transactions, YGBC reserves the right to cancel or correct such bookings. In such cases, passengers shall be entitled only to a full refund of the amount paid.

REFUND AND REBOOKING POLICY

1. Requests for cancellations or refunds must be submitted through our official customer support channels at least 48 hours before the scheduled departure time.
2. Approved cancellations are subject to a cancellation fee of 20% of the ticket fare. The remaining 80% will be refunded to the original payment method within 7–14 business days.
3. Service fees, booking fees, and payment gateway charges are non-refundable. Refunds, when applicable, shall only cover the net ticket fare.
4. Refunds shall be processed only through the original mode of payment and cannot be converted to cash.
5. Rebooking is allowed only once per ticket and must be requested at least three (3) hours before the original scheduled departure time. Rebooking is subject to seat availability on the desired new schedule and may incur a rebooking fee of PHP 100.00. Any fare difference for the new schedule must also be paid by the passenger.
6. No refunds or rebooking will be allowed for missed trips, no-shows, or requests made less than the specified time frames.
7. In cases where a rebooking is requested, and the new fare is lower than the original fare, no refund for the difference will be issued.
8. In rare cases of system conflicts, duplicate seat assignments, or overbooking arising from technical or operational issues, bookings made directly through the YGBC official booking platform shall be given priority over bookings made through third-party booking partners or external sales channels. Affected passengers may be transferred to the next available trip or offered a full refund of the ticket fare, which shall constitute the passenger's sole remedy, without further liability on the part of YGBC.

DEPARTURE, BOARDING, AND DELAYS

1. Passengers must arrive at the terminal at least 30 minutes prior to scheduled departure. Boarding gates typically close 15 minutes before departure.
2. Passengers may be required to undergo ticket validation and identity verification prior to boarding. YGBC reserves the right to deny boarding if the passenger fails to comply with verification procedures.
3. YGBC reserves the right to deny boarding to late passengers without refund. Passengers who arrive late may not be able to board the bus, despite presenting a valid ticket.
4. Schedules are subject to change due to weather, road conditions, government mandates, unforeseen mechanical issues, or other operational concerns beyond YGBC's control. YGBC will exert reasonable efforts to notify passengers of significant schedule changes via SMS, email, or our official social media accounts.
5. In case of cancellation of a trip by YGBC, passengers may opt for a full refund or rebooking to the next available trip without penalties. YGBC will not be liable for any consequential losses incurred by the passenger due to such cancellations.
6. YGBC will endeavor to maintain punctuality but does not guarantee exact departure or arrival times. Travel times may vary due to traffic, road conditions, and other unforeseen circumstances.
7. YGBC reserves the right to change boarding gates, bus assignments, or terminal locations due to operational requirements. Passengers will be informed of such changes through available communication channels whenever practicable.
8. All notifications regarding booking confirmations, changes, cancellations, and other important advisories shall be sent to the email address and/or mobile number provided during booking. Such notifications shall be deemed received once successfully sent by YGBC's system. Passengers are responsible for ensuring their contact details are accurate and active.

PASSENGER CONDUCT AND SAFETY

1. Passengers are expected to behave respectfully toward crew members and fellow passengers. Disruptive or offensive behavior will not be tolerated.
2. Smoking (including e-cigarettes and vapes), alcohol consumption, and possession of illegal drugs or prohibited items (e.g., firearms without proper permits, flammable materials) are strictly forbidden on board.
3. YGBC reserves the right to refuse service to passengers under the influence of alcohol, exhibiting unruly behavior, posing safety risks to themselves or others, or failing to comply with bus crew instructions. Such passengers may be asked to disembark at the nearest safe location.
4. Passengers must comply with all safety instructions from the bus crew.
5. For the safety and comfort of all passengers, loud conversations, playing loud music, or using mobile phones without earphones in a disruptive manner are prohibited.
6. YGBC reserves the right to cancel bookings that are suspected to be fraudulent, abusive, or in violation of these Terms and Conditions. Refunds, if any, will be subject to verification of the payment source.
7. Users shall not engage in activities that disrupt, damage, or misuse the booking platform, including but not limited to hacking, automated ticket purchases, or use of stolen credit cards.
8. YGBC shall not be responsible for personal belongings left unattended or forgotten inside buses, terminals, or other YGBC facilities. Passengers are responsible for ensuring that all personal items are in their possession before disembarking.

LUGGAGE AND BAGGAGE

1. Every passenger is entitled to a free carriage of 10 kilograms of baggage. Those baggage or cargo that exceeds the weight, length and width shall be required to be placed in the bus compartment, except packages or bundles the size of which will allow placement under the seats without causing inconvenience to and compromising the safety of other passengers.
2. The dimensions of the hand-carry item should not exceed 55cm x 40cm x 20cm.
3. Excess baggage will incur additional charges, calculated per kilogram, and is subject to space availability in the baggage compartment. Excess baggage charges will be determined at the terminal upon check-in.
4. Fragile, perishable, and valuable items (e.g., cash, jewelry, electronic gadgets, important documents) must be declared to the baggage handler and are carried at the passenger's own risk. YGBC strongly advises passengers to keep valuable items with them in their hand-carry.
5. YGBC is not liable for loss or damage to baggage unless due to proven negligence on the part of YGBC or its employees. In such cases, YGBC's liability will be limited to a maximum of PHP 1,000.00 per piece of baggage, provided a baggage claim tag was issued and evidence of negligence is established.
6. Prohibited items in baggage include, but are not limited to, explosives, corrosive substances, highly flammable materials, live animals, and hazardous chemicals. YGBC reserves the right to inspect baggage for security reasons.
7. The following conditions apply for transporting pets onboard YGBC buses:
   • Pets must be enclosed in secure cages or carriers, free from foul odor, and be placed beside the owner during the journey.
   • Pets are required to wear animal diapers to ensure cleanliness and sanitation inside the vehicle.
   • Only small to medium-sized pets are allowed. Large or giant pets are strictly prohibited.
   • Pet owners must pay a fare equal to that of a normal passenger for each seat occupied by the pet.
8. Passengers are responsible for safeguarding their personal belongings at all times. YGBC shall not be responsible for any items left unattended, misplaced, or forgotten inside buses, terminals, ticket counters, waiting areas, or any YGBC facilities.
9. Any passenger who believes they have lost an item during travel must report the matter to YGBC Customer Support within twenty-four (24) hours from the time of travel, providing a detailed description of the item and the trip information.
10. While YGBC may assist in locating lost property as a courtesy, recovery of such items is not guaranteed. Any item found by YGBC personnel will be recorded and may be claimed by the rightful owner upon presentation of valid identification and proof of ownership.
11. Items that remain unclaimed for a period of thirty (30) days from the date they were reported or turned over to YGBC may be disposed of, donated, or otherwise handled in accordance with YGBC policies and applicable laws.
12. Passengers are strongly advised to keep valuable items, including but not limited to cash, jewelry, gadgets, and important documents, in their hand-carry baggage. YGBC shall not be liable for loss of such items unless proven to have resulted from the negligence of YGBC or its employees.
13. YGBC shall not be responsible for the loss, theft, or damage of personal items carried by passengers unless such loss or damage is directly attributable to the proven negligence or willful misconduct of YGBC or its employees.

DATA PRIVACY

1. By booking with YGBC, you consent to the collection, use, processing, and retention of your personal data (including name, contact details, ID information) for booking, ticketing, communication, and travel purposes, in accordance with the Data Privacy Act of 2012 and YGBC's Privacy Policy.
2. Your data may be shared with third-party service providers, government agencies, or other partners solely for the purpose of fulfilling your travel request, ensuring safety, or complying with legal obligations.
3. YGBC implements reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
4. Personal data collected through the booking platform shall be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.
5. Passengers have the right to access, correct, or request deletion of their personal data, subject to applicable legal and operational requirements.
6. Personal data shall be retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.
7. All content, logos, trademarks, images, text, and software used in the YGBC Booking platform are the exclusive property of YGBC or its licensors. Unauthorized use, reproduction, or distribution of such materials is strictly prohibited.

LIMITATION OF LIABILITY

1. YGBC shall not be liable for delays, cancellations, or failure to perform its obligations due to force majeure events, including but not limited to typhoons, floods, earthquakes, volcanic eruptions, landslides, accidents, power outages, traffic congestion, civil disturbances, strikes, government-imposed restrictions (e.g., travel bans, health protocols), or any other cause beyond YGBC's reasonable control.
2. In cases where trips are affected by force majeure events, YGBC may offer rebooking or travel credits as an alternative to refunds, subject to operational feasibility.
3. Our liability, if any, for loss or damage to passengers or their property is limited to the amount paid for the affected ticket.
4. YGBC shall not be responsible for consequential, indirect, incidental, special, or punitive damages including, but not limited to, lost profits, lost opportunities, missed connections, or expenses incurred for alternative transportation or accommodation, arising from any delay, cancellation, or service disruption.
5. YGBC is not liable for any injuries, losses, or damages sustained by passengers due to their own negligence, non-compliance with these Terms and Conditions, or the instructions of YGBC personnel.
6. YGBC is not responsible for errors, delays, or failures attributable to third-party services, including payment gateways, internet providers, and partner applications.

GOVERNING LAW AND VENUE

1. These terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
2. Passengers agree to first submit disputes to YGBC's customer service for resolution before initiating legal action.
3. Any legal action or claim arising out of or in connection with these Terms and Conditions shall be brought exclusively before the courts of Bacolod City, Philippines.
4. These Terms and Conditions constitute the entire agreement between the passenger and YGBC with respect to online booking and supersede all prior communications, whether written or oral.

CUSTOMER SUPPORT AND ASSISTANCE

All inquiries, complaints, refund requests, and rebooking requests must be submitted through YGBC's official customer support channels. Requests sent through unofficial platforms, including personal social media messages, will not be processed.

CONTACT INFORMATION

For any questions, concerns, or assistance, please contact us at: